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“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include:
We may collect ‘sensitive personal information’ (within the meaning of the Privacy Act), including details of your membership in a professional or trade association.
We may also collect the following information:
The AIPM receives and stores transaction information, as well as information you enter online or have provided to us in an application, registration, or administration processes.
We collect your personal information directly from you when you:
We may collect your personal information from our third party platform providers when you:
We may collect, hold, use, and disclose personal information for the following purposes:
Where practicable, the AIPM will endeavour to provide you with the option of not identifying yourself or not providing personal information when entering transactions with us. However, failure to provide the full and complete information as requested may result in a limited ability on our part to offer or deliver complete services to you.
We may disclose personal information to third parties, both within and outside Australia, for the purposes of conducting our business and providing our services. These third parties may include:
Additionally, AIPM may provide the following information about our members to persons who make an enquiry, such as recruiters or employers, with your consent:
Where we disclose your personal information to the third parties listed above, these third parties may also store, transfer or access personal information outside of Australia. We will only disclose your personal information to recipients in countries with laws that protect your personal information in a way that is substantially similar to the APPs and/or we will take such steps as are reasonable in the circumstances to require that overseas recipients protect your personal information in accordance with the APPs.
The AIPM will use all reasonable endeavours to protect and keep confidential any personally identifiable information in its possession in relation to its members, subscribers or website visitors.
The AIPM will use all reasonable means to ensure that you only provide personal information in a secure environment.
Where indicated by a lock (on the browser window), we protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. In conjunction with our key suppliers and agents, we operate secure data networks protected by an industry standard firewall and password protection system. We may hold your personal information in either electronic or hard copy form. We also take care to ensure that we have security measures in place to protect against the loss, misuse, unauthorised access, alteration, modification or disclosure of your user data under our control.
Notwithstanding the fact that we take all reasonable steps to protect your personal data including the use of encryption technology, we cannot guarantee the security of any data you disclose online. You can help us keep your personal information secure by ensuring that any password you use on our website is kept strictly confidential, and by logging off when you have finished using a shared computer.
You accept the inherent security implications of dealing online over the Internet and will not hold the AIPM or its agents or suppliers responsible for any breach of security.
The AIPM will endeavour to ensure that all personal information collected and stored in its database is correct, accurate and up to date. If at any time you wish to change personal information that is incorrect or to have your personal information deleted, you can do so online from this website or by contacting us at firstname.lastname@example.org. After receiving a request from you, we will take reasonable steps to correct the information.
You may at any time request access to personal information we have collected from you and obtain a more in-depth explanation about how the information is used by contacting us directly at email@example.com.
We will endeavour to respond to your access and/or correction request within 30 days of receiving your request. If we are unable to do so within this timeframe, we will let you know.
You will not be charged for making an access and/or correction request but you may be charged for the reasonable time and expense incurred in compiling information in response to your access request.
We may decline your access and/or correction request in certain circumstances in accordance with the APPs. If we do refuse your request, we will provide you a with written reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction (if you ask us to do so).
We will not keep your personal information for longer than we need to. We will keep personal information for as long as it is needed to fulfil any purpose for which we may lawfully use or disclose it and/or to comply with our legal obligations. Personal information is destroyed or de-identified when no longer needed or required for compliance purposes.
Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our website with personal information, this information may be linked to the data stored in the cookie.
If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website(s)’ functionality may be affected.
Our website(s) use Google Analytics, HubSpot, and other related services to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by: following the instructions to “unsubscribe” set out in the relevant communication; updating your preferences in your account on this website or contacting us using the details set out in the “How to contact us” section below.
The AIPM website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
The AIPM is committed to providing a fair and responsive system for handling and resolving complaints. You have a right to complain and to have your complaint handled efficiently. We believe that in receiving your complaint, we are provided with a valuable opportunity to improve the services we deliver to you and maintain your confidence in the AIPM and our services.
If at any time you wish to lodge a complaint in respect of the handling, use or disclosure of your personal information by the AIPM, please send your written complaint to our Privacy Officer at the AIPM National Office: firstname.lastname@example.org, ph.02 8288 8700, or at Level 1, 18 National Circuit, Barton ACT 2600.
Our Privacy Officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint.
Your complaint will then be investigated. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.
In most cases, we will investigate and respond to a complaint within a reasonable time, usually within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.
If you are not satisfied with our response to your complaint, you may make a complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Contact number: +61 2 8288 8700
Attention: AIPM Privacy Officer
Address: Level 1, 18 National Circuit, Barton ACT 2600