COMPLAINTS & DISCIPLINARY POLICY & PROCEDURE
AIPM is committed to providing good-quality services to its members, and recognises the value of complaints as an important tool in monitoring member satisfaction.
Our Complaints Policy is modelled on the principles of:
The process uses a four-stage approach to complaint handling:
- assessment planning and investigation
Our policy is to deal with all complaints in a professional and timely manner. AIPM will work with both the complainant/s and respondent/s to establish a resolution that is fair to all parties and accurately reflects AIPM's codes and guidelines.
Please read our Complaints Policy document in full.