COMPLAINTS & DISCIPLINARY POLICY & PROCEDURE

AIPM is committed to providing good-quality services to its members, and recognises the value of complaints as an important tool in monitoring member satisfaction.

Our Complaints Policy is modelled on the principles of:

  • fairness
  • accessibility
  • responsiveness
  • efficiency
  • integration

The process uses a four-stage approach to complaint handling:

  1. receipt
  2. acknowledgement
  3. assessment planning and investigation
  4. response

Our policy is to deal with all complaints in a professional and timely manner. AIPM will work with both the complainant/s and respondent/s to establish a resolution that is fair to all parties and accurately reflects AIPM's codes and guidelines.

Please read our Complaints Policy document in full.